Refund Policy

At My Business Profile Expert, we want you to understand exactly how our refund process works before purchasing a service. This policy explains when a refund may be available, how requests are reviewed, and how approved refunds are processed.

1. Service and Refund Commitment

We make reasonable efforts to provide the services described at the time of purchase. Because Google Business Profile decisions, eligibility, verification, suspensions, and reinstatement outcomes may depend on factors outside our control, we do not guarantee that a profile will be reinstated or that a particular business result will be achieved.

Where a specific refund commitment is included with the service you purchased, that commitment will apply subject to the eligibility requirements communicated to you.

2. Refund Eligibility

A refund request may be considered when:

• You have provided accurate and complete information relevant to your case.
• You have supplied the information, documents, or access reasonably required to perform the service.
• You have responded to reasonable requests within the requested timeframe.
• You have followed material instructions provided by our team.
• Your case does not involve fraudulent, misleading, unlawful, or prohibited business activity.
• The refund conditions applicable to the purchased service have been satisfied.

3. How to Request a Refund

If you believe you qualify for a refund, contact us with your name, business name, order or case details if available, and a brief explanation of your request.

We will review the request and may ask for additional information needed to determine eligibility.

4. Refund Review and Processing

For an approved refund:

• Review: We will evaluate the request against the applicable service terms.
• Decision: We will communicate whether the request is approved, denied, or requires additional information.
• Processing: Approved refunds are generally initiated within 5 business days after approval.
• Payment Method: Refunds are normally sent to the original payment method.
• Bank Processing: The time required for the funds to appear in your account may vary depending on your bank or payment provider.

5. Cases That May Not Qualify for a Refund

A refund may not be available where the outcome or delay is primarily caused by circumstances outside the scope of our service, including:

• Missing Information: Required information or documentation is not provided.
• Lack of Cooperation: You do not provide reasonably requested access, approvals, or responses.
• Policy or Legal Issues: The business or activity involves fraud, unlawful conduct, misleading information, or prohibited activity.
• Customer-Caused Changes: Actions taken by you or another party materially interfere with the work after it has started.
• Third-Party Decisions: Google or another third party makes a decision that is outside our control.
• Future Events: A new suspension, restriction, ranking change, or other issue occurs after the service has been completed.

6. Cancellation and Partial Refunds

If you request cancellation after work has started, any refund will depend on the stage of the service and the work already completed. Where appropriate, we may issue a partial refund for the portion of the service that has not been performed.

7. Non-Refundable Charges

Third-party fees, payment processing charges, completed services, or other charges that cannot reasonably be reversed may be excluded from a refund where permitted by the applicable service terms.

8. Disputes and Review

If you disagree with a refund decision, you may request a further review in writing. Please provide the relevant order or case details and explain why you believe the decision should be reconsidered. We will review the information and respond within a reasonable timeframe.

9. Refund Method

Approved refunds are normally returned through the original payment method. If that method is no longer available or cannot accept the refund, we may contact you to arrange another reasonable payment method.

10. No Guarantee of Google Outcomes

Our services are intended to provide professional assistance with Google Business Profile-related matters. We do not control Google's systems, policies, review processes, verification decisions, suspension decisions, ranking algorithms, or timelines. Therefore, payment for a service does not by itself guarantee reinstatement, verification, rankings, traffic, calls, reviews, leads, or revenue.

11. Changes to This Refund Policy

We may update this Refund Policy when our services, business practices, payment processes, or legal requirements change. The updated version will display a revised effective date at the top of this page.

12. Contact Us

For questions about this Refund Policy or to submit a refund request, please contact:

My Business Profile Expert
Email: support@mybusinessprofileexpert.com
Phone: (855) 217-6770 (Toll-Free)
Website: www.mybusinessprofileexpert.com